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scorpio012's avatar
Jan 08, 2019
Solved

Support for R6080

Hello, I had posted a question earlier about a problem I was having with the new Wi-Fi router I bought from Netgear. My old router was a Belkin router and when I disconnected that to hook up the Netgear, the Netgear wouldn't let me connect to the internet? When I plugged in the old Belkin the same thing, no internet? I'm not sure if anyone has seen my earlier post or not, but I'd like to ask how can I contact Netgear support? Thank you

  • Thanks for your reply! I do have cable internet, but I'm embarrassed to say that I am not computer savvy and not sure how to do exactly what you've said? You also had said that I would need to do the set up on the Netgear router and again I'm not sure about what to do? I'm sure you've never come across someone that needs the basics explained to him like I'm asking you to do for me, but I'm hoping to learn more from people like yourself. Thanks again

12 Replies

  • What kind of internet service do you have cable or dsl? If you have cable internet you have to reboot the modem and after it connects to the internet then you connect your router to it. Of course you still need to run the setup on your router so it can detect your internet coming from the modem.

    • scorpio012's avatar
      scorpio012
      Tutor

      Thanks for your reply! I do have cable internet, but I'm embarrassed to say that I am not computer savvy and not sure how to do exactly what you've said? You also had said that I would need to do the set up on the Netgear router and again I'm not sure about what to do? I'm sure you've never come across someone that needs the basics explained to him like I'm asking you to do for me, but I'm hoping to learn more from people like yourself. Thanks again

      • wcalifas's avatar
        wcalifas
        Prodigy

        Well I don't know if your router came with a setup disc that you can use, but I'm pretty sure it came with instructions on how to set it up. Let us know since there's a few steps to do the setup.