Troubleshooting couldn't recognize the issue

I have connected my mobile WiFi hotspot with my laptop now. The home WiFi router is not working properly for the last few days. I have tried troubleshooting many times, but the issue couldn't solved yet. The problem occured when I accidentally clicked an unusual link appeared when I was trying yo get tickets for the upcoming baseball matches on the web. Now, I am stuck with my work and it has been 4 or 5 days. Does anyone know how to fix this issue? Can you recognize it?

Troubleshooting

ElaineM
Jun 10, 2016
Hello adamTR

Welcome to the community!

What troubleshooting steps have you tried?

Did you try doing a factory reset and start all over again from scratch?

See this article for more information on how to restore your connection.

4 Replies

ElaineM
NETGEAR Employee Retired
Jun 10, 2016
Hello adamTR

Welcome to the community!

What troubleshooting steps have you tried?

Did you try doing a factory reset and start all over again from scratch?

See this article for more information on how to restore your connection.
- adamTR
  Aspirant
  Jun 10, 2016
  I didn't try factory reset yet because I was not sure about that. The post you have shared is looking to be the best solution I think. Thank you for the help. Let me try and follow the steps.
  
  Thanks again.
  - ElaineM
    NETGEAR Employee Retired
    Jun 10, 2016
    adamTR You're very welcome. Let us know if you need further assistance.

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Troubleshooting couldn't recognize the issue