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Trying to reset my router
Hi,
I have a Netgear R6120 router, which I just did a factory reset on. When I did that and tried to login to the router, it offered a firmware update which I did. It rebooted and now I am trying to login with my routers admin account (via browser). That seems successful sort of, but then it routes me to accounts.netgrear.com where it says I have to login there before I can get access to my router. I login there and am told “Serial Number already registered”, which is true because I registered it when I bought it.
At this point, I am in a loop and cannot access my router’s admin. Can you help with that?
I’m also concerned that it requires an internet connection to login to my router. What if my router doesn’t have an internet connection and that is one of the reasons I am trying to login to it?
Try logging in use the routers IP address.
3 Replies
Try logging in use the routers IP address.
Thank you. That worked. I was first presented with a message "
Unable to login or create your NETGEAR Account
We are unable to log you in or create your NETGEAR account at this time.You can still proceed with the installation process and try again later."
When I clicked on "Try Again Later" it led to my router's admin screen.
Should I have any concern that the router seems to have been disasociated with it's registration that I did, when I bought it?
Shouldn't be an issue. If you've already got it registered for support/warranty issues then its already on your account