Trying to update router firmware

Question

Hi, I am trying to update my router firmware, and get as far as #3 in the installation instructions below, but then it asks for a username and password and I don't know what they are?

Write down all the settings which you changed from the default values, since you may need to re-enter them manually.
Using the Download Link below, download and extract the new firmware to a convenient place such as your desktop.

Download Link: http://www.downloads.netgear.com/files/GDC/WNDR3800/WNDR3800-V1.0.0.48.zip
Log in to the router using a Web browser. The URL is http://www.routerlogin.net.
Click ADVANCED tab > Administration > Firmware Upgrade.
Click Browse and find the file you just downloaded.
Click Upload. Do not interrupt the upgrade while the router does this step.

Thank you, any advice appreciated!

michaelkenward · Accepted Answer

katyireland wrote:Hi, I am trying to update my router firmware, and get as far as #3 in the installation instructions below, but then it asks for a username and password and I don't know what they are?&nbsp;&nbsp;If you haven't changed it the default password is password&nbsp;If that does not work, then someone has set a different password.&nbsp;The way to get control back under those&nbsp;circumstances is to do a "factory reset" which will restore the default password.&nbsp;Documentation here:&nbsp; WNDR3800 | Product | Support | NETGEAR&nbsp;

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Trying to update router firmware

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