Unable to connect R6400 router to modem after software upgrade attempt using NETGEAR Genie

Question

We tried to upgrade our R6400 (5 years old but working fine) router on the Network Genie due to slow speeds and drop outs. Internet speeds directly from modem did not vary much. I noticed the the "Genie" is now obsolete and has not been updated for some time.

During download the router disconnected and will not connect back up to the modem. We do have internet. The modem works. We have down cycled the modem and router as well as replaced 'cords'. We have done a factory reset but nothing has changed.

There is no support from Netgear without having to pay for a problem that seems to be an issue created by them.

Any help would be appreciated.

plemans · Answer

what are the led's on it doing?&nbsp;are you able to ping the router

Mushy25 · Answer

All LEDs are working as normal. We’re getting service to the modem and can connect via Ethernet.
Ping and speed are ok.
It is going to the router. But we are getting no wifi signal. This all happened after a failed software update directly from the Netgear genie site.

plemans · Answer

so you can ping the router and it works hardwired.

Its just wirleess that doesn't work?

Does it broadcast and you can't connect?

Can you connect and it says "connected, no internet"

Does it not even broadcast?

Mushy25 · Answer

It would not connect up when hardwired to laptops.It was not visible at all. It was not broadcasting.Could not be found on any device. This was also the same s for the guest network we had set up.It looks like it works with all light correct. But nothing is coming out. No wifi signal or Donald when connected up with cable.Separate modem works fine. Internet connection tested ok.

plemans · Answer

I'd start with a factory reset again.&nbsp;push and hold reset for 7-15 seconds whiles its powered on. See if that gets you back to stock settings and able to access it hardwired.&nbsp;If not, then I'd move onto trying to recover it using tftp.&nbsp;are you on windows? if so, follow this guidehttps://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP&nbsp;just make sure you enable tftp&nbsp;https://www.thewindowsclub.com/enable-tftp-windows-10&nbsp;and here's a video walk through.&nbsp;https://www.youtube.com/watch?v=R9DLrLQrpaw&nbsp;and if that doesn't work, you can try using nmrpflashhttps://github.com/jclehner/nmrpflash

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Unable to connect R6400 router to modem after software upgrade attempt using NETGEAR Genie

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