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PapaK's avatar
PapaK
Initiate
May 15, 2022
Solved

unable to sign into Nighthawk app for R6400v2

I'm unable to sign into my Netgear account from the app on my phone. I can use the same user name and password and log in on line with no problem. I'm looking to update my firmware

Thanks

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    May 15, 2022
    PapaK wrote:

    I'm unable to sign into my Netgear account from the app on my phone.

    Which "Netgear account" is that? You donlt need any "account" to use or manage a router.

     

    Login to what? Nighthawk app? The router? The wifi? Something else?

     


    I can use the same user name and password and log in on line with no problem.

    Login to what?

     


    I'm looking to update my firmware

     

    This is the safest and most reliable way to do that:

     

    How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

     

    • PapaK's avatar
      PapaK
      Initiate
      May 16, 2022

      Thanks for the instructions. I realized as you asked more questions that I was confusing my Netgear account with my router sign in and after recovering my router sign in and connecting with an ethernet cable, I was able to update my firmware. Thanks (next time I'll be more specific 🙂 )

      • michaelkenward's avatar
        michaelkenward
        Guru
        May 16, 2022

        Netgear has just too many logins and passwords. No surprise that people get confused.