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egbailer's avatar
egbailer
Aspirant
Oct 05, 2017
Solved

Update for wnr2000v5 does not extract for firmware 1.0.0.58

My model number is not recognized in the Model field in this form - wtf! It is WNR2000v5

I've just downloaded the update firmware WNR2000v5-V1.0.0.58.img and my iMac (MacOS Sierra 10.12) says "image not recognized".  So, I can't install the firmware update.  I've no way to contact Netgear because my free service period has ended.  I shouldn't have to pay to tell them that the image file is no good.  What should I do?

8 Replies

    • egbailer's avatar
      egbailer
      Aspirant

      To those who suggested I read the accompanying file in the folder... thank you.  As another feed stated, Apple, once upon a time did use .img for an image file - I've been around a long time - and since has change the image extension to .dmg.  Anyway, now knowing it is not an "disk image" file, I followed the instructions and after finally realizing what the login info for www.routerlogin.net is (it's simpler than you'd think, especially if you never created your own login info for it - hint: you'll find it in the Netgear Genie app as the default login info under one of those buttons) I was able to proceed with no issues whatsoever.  Thanks again for the sage advice. I'm now updated.