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teambayern's avatar
teambayern
Follower
Aug 10, 2017
Solved

USB 3 Won't Recognize ReadyShare Drive

I have an R6400 AC1750 router on firmware V1.0.1.24_1.0.18 that will not recognize my Seagate 4TB BackupPlus Hub (formatted in MacOS Journaled per Netgear's instructions).  If I plug it in USB 2, it pops up right away in the Readyshare settings page, but nothing on USB 3.0.  I have tried restarting the router with the drive plugged in but it does not work.  USB 2.0 is not sufficient for my needs, so the inoperability of the USB 3.0 port is a dealbreaker.  Is there any solution for this problem?  Do I need to do a warranty return?

Readyshare
Troubleshooting
USB 3.0
  • DexterJB's avatar
    DexterJB
    Aug 15, 2017

    Hi teambayern,

     

    1. Does the USB 3.0 LED light up when you connect the drive?

    2. Please try using another drive (flash drive) on the USB 3.0 port.

    3. Have you tried using another file format?

    4. Have you tried resetting the router?

    5. Have you tried using another firmware?

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 15, 2017

    Hi teambayern,

     

    1. Does the USB 3.0 LED light up when you connect the drive?

    2. Please try using another drive (flash drive) on the USB 3.0 port.

    3. Have you tried using another file format?

    4. Have you tried resetting the router?

    5. Have you tried using another firmware?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 21, 2017

      Hi teambayern,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team