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Forum Discussion

sbailey12's avatar
sbailey12
Aspirant
Jan 27, 2016
Solved

Vulnerability ID: NON-2015-0211 on my WNDR4500v3 router

I use Avast interenet security and it says my router is vulnerable. I click the details and ID: NON-2015-0211 shows. How do I fix this? I already made sure my router has the latest firmware.
Security
  • ElaineM's avatar
    ElaineM
    Jun 01, 2016

    wadial Kindly make sure that you have the latest firmware installed and change the default login password of your router.

    Once done, run the Avast again and it should all be good.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jan 28, 2016

Hi sbailey12 What's the exact details are you getting?

Can you post a screenshot?

sbailey12's avatar
sbailey12
Aspirant
Jan 28, 2016

Hi Elaine,

 

I attached 3 screenshots for you showing the issue. Screenshot “3” shows that my firmware for my router is up to date.

 

I appreciate your assistance,

 

Sean.1.PNG

 

 

 

 

2.PNG

 

 

 

3.PNG

 

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Jan 29, 2016

    sbailey12 You're welcome and thank you also for the screenshots. Let me forward this to our engineering department.

    Will give you an update as soon as I have a response.

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Feb 02, 2016

    Just want to let you know that I am still waiting for a response.

    • sbailey12's avatar
      sbailey12
      Aspirant
      Feb 04, 2016

      Okay, no problem.

       

       

       

      -Sean

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired
        Feb 09, 2016

        Still waiting for an answer.

  • gsoucy's avatar
    gsoucy
    Aspirant
    May 02, 2016

    I am having the same issue. I've upgraded to the latest firmware (1.0.0.32). Avast is reporting that I am vulnerable, and Netgear states that I am up-to-date. Are there any other compensating controls that I can take, in the meantime to mitigate the risks?

     

    Thanks,

     

    Gary

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      May 03, 2016

      gsoucy I'll forward your case to one of our support team for further support.

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      May 04, 2016

      gsoucy By the way, have you changed the default login of your NETGEAR router? If not, kindly change it to something else and re-run Avast.

      • wadial's avatar
        wadial
        Initiate
        Jun 01, 2016

        Hi ElaineM

         

        I am still looking for a solution to the avast warning on non-2015-0211 on my wndr4500v3 router. It has been 6 months that I have been following this thread and answers are still zilch. Your engineers must be real busy as this is a very serious problem to leave unsolved. You guys could lose customers over this.

         

        Please give them a little prod and let's get this one solved.  

         

        thanks, wadial