NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

selim1998's avatar
selim1998
Follower
Nov 10, 2020

wac124

hello dear

this from qatar navigator 

we some some netgear acces point..

those acces point login by our tecnichians and they left from the company

now we try to login by our own email .its showing that device is registered by another email.

i will note those serial number:

1:62A204B6A018F

2.62A202BFA0097

3.5GD18CBD00DB3

KINDLY let us know what is the solution?

 

THANKS

1 Reply

  • plemans's avatar
    plemans
    Guru
    Nov 10, 2020

    This is the community forum. Where members of the public try to help out for free. We're not netgear. We don't have access to their systems. So the serial numbers don't help much for us. There's the occasional moderator on here but its rare. 

    You could always try factory resetting the devices and reinstalling them. 

    https://www.netgear.com/support/product/WAC124.aspx

     

    or contacting support and paying for a support contract if you're not within your free support period.