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Why won't my printer connect?
I changed my router password. My wireless HP ENVY 5530 all-in-one printer is not recongized by the wireless network and does not print. My computer does not recognize the printer on the wireless network. Can anyone help? Please!
Hi @major82,
If you have successfully changed the password for your wireless network, your wireless devices may have saved the old password. You may have manually remove/forget the old settings for your wireless network and reconnect using the new password.
For the iPad:
Settings > Wi-Fi > Look for the name of your wireless network > Select the 'i' icon > Select Forget This Network > Then try reconnecting. It will prompt you for your new password.
For the computers:
Control Panel > Network and Sharing Center > Manage Wireless Networks > Select the name of your wireless network > Right click > Remove network. Then try reconnecting to the Wi-Fi network like you normally would.
Regards,
Dexter
Community Team
5 Replies
Hi @major82,
Did you change the router's wireless password? If yes, the printer may been disconnected from the network. You will have to reconnect the printer to the wireless network using the new password that you have created. You may refer to your printer's user manual using the link below. The steps can be found on page 55.
http://h10032.www1.hp.com/ctg/Manual/c03773204.pdf
Regards,
Dexter
Community Team
Dear Dexter, Thank you for your prompt response and the valuable information for the printer. I would appreciate it, if you could advise how I can connect to the other devices in my network system: iPad 3rd Generation with ios 9, Dell 1720 Laptop with Windows Vista Home Premium. Dell 1545 Laptop with Windows XP Pro, Dell Lattitude E6530 Laptop with Windows 7 Pro, 64bit. Any further assistance you can provide would sincerely be appreciated. Thank you.
Hi @major82,
If you have successfully changed the password for your wireless network, your wireless devices may have saved the old password. You may have manually remove/forget the old settings for your wireless network and reconnect using the new password.
For the iPad:
Settings > Wi-Fi > Look for the name of your wireless network > Select the 'i' icon > Select Forget This Network > Then try reconnecting. It will prompt you for your new password.
For the computers:
Control Panel > Network and Sharing Center > Manage Wireless Networks > Select the name of your wireless network > Right click > Remove network. Then try reconnecting to the Wi-Fi network like you normally would.
Regards,
Dexter
Community Team
