My router seems to be fine. All the correct lights are on... same with the modem.I can plug from my modem directly into a laptop and the internet works fine, but if I use the same Ethernet cord and plug into the router my iphone detects my router & I can connect to it, but I Don't actually get wifi.How do I/can I fix this?

Hi lstaylor5, You can find it on the top right hand side on the router UI. The link below may help out. http://kb.netgear.com/app/answers/detail/a_id/980 Regards, Dexter Community Team

Wifi doesn't work | NETGEAR Communities

4 Replies

DexterJB
NETGEAR Moderator
Jul 25, 2017
Hi Turt1e,

1. What is the firmware version of the router?

2. Can the laptop go online when wired to the router?

3. Have you tried using another Ethernet to to connect the modem to the router?

4. What is the color of the Internet LED on the router?

5. Have you tried going through the setup procedure for the router? The links below may help out.

http://kb.netgear.com/app/answers/detail/a_id/22697

http://kb.netgear.com/app/answers/detail/a_id/22717

6. You can also try MAC spoofing.

http://kb.netgear.com/app/answers/detail/a_id/1086

Regards,

Dexter

Community Team
- Turt1e
  Aspirant
  Jul 25, 2017
  1. I don't know 😬
  2. No. It can go online when connected to the modem, but not wirelessly through the router.
  3.yes, we tried several Ethernet cables from modem to router.
  4. We tried blue and a couple different yellow ones, and a couple black ones.
  5. I did not personally do this, but my dad finally broke down and took it into our internet provider and they did 'set-up' again, which apparently fixed it.
- lstaylor5
  Aspirant
  Sep 20, 2017
  Where do I find the "Firmware version"?
  - DexterJB
    NETGEAR Moderator
    Sep 21, 2017
    Hi lstaylor5,
    
    You can find it on the top right hand side on the router UI. The link below may help out.
    
    http://kb.netgear.com/app/answers/detail/a_id/980
    
    Regards,
    
    Dexter
    
    Community Team

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Wifi doesn't work