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wireless no longer available from router, model R6020, the AC750
If there is anyone available, please read!
Our broadband comes into the house and is connected to a zhone box. From that zhone, the router was connected. This has been smoothly working for around 4 years or longer. For the second time in a week, when the TV is turned on, there is no wifi available. Once I saw this, I unplugged both boxes and checked the ethernet cables to ensure everything was completely plugged in. No problems. All lights visible on the zhone and the router. Still no wireless internet. Called the service provider. Was told that the NG was pulling in all kinds of mac addresses. There was no further explanation, I was told to contact Netgear, something about a bridgeport or bridgemode setting had been triggered. Only NG can help with this.
I walked away, came back 2 hours later and started doing additional troubleshooting, attempting to connect the internet to my laptop, long story short, the kid disabled the port 1 and never told me. The internet coming into the house is working just fine.
How is it even possible to troubleshoot a router that I can't access?
Did the router just die? I'm ready to after all of this...
2 Replies
tneazy75 wrote:
Our broadband comes into the house and is connected to a zhone box.
What is that box?
Google suggests that it could be any number of devices.
Was told that the NG was pulling in all kinds of mac addresses. There was no further explanation, I was told to contact Netgear, something about a bridgeport or bridgemode setting had been triggered. Only NG can help with this.That is the usual ISP response, blame the router. But there are clues in there.
If your ISP provides a combined modem/router, then you are trying to get two routers to work together, Bad idea.
Two routers on your network can cause headaches. For example, you can end up with local problems with address on your network. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual default IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
Unless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point (AP) with a wired connection to the main router. Netgear advises this, as does just about every site you will visit.
It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. Sometimes it is easier to put the second router into AP mode. But that has its own drawbacks:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
How fast is the Internet speed you pay for? If it is anywhere near 100 Mbps, you are wasting money using the R6020According to Netgear's manual for this device, not always the most reliable source of information, the LAN and WAN ports support only 10BASE-T or 100BASE-TX. That makes it slower than many newer internet services and most modern network hardware.
michaelkenward did a great job of helping point out your issue.
And pointing out the craptastic R6020.
Its a really low-performing router. Not only is it only the 10/100mbps links, but its CPU was a low-performing CPU for it. It really had nothing going for it other than being cheap. Any half-device gigabit device is going to be leagues better.
