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Forum Discussion

tman1's avatar
tman1
Aspirant
Feb 16, 2018
Solved

WNDR3400 shows Not conneceted on Genie

On a weekly basis, Netgear Genie indicates WiFi Connection status as: "Not Connected". However, all of my devices continue to work with WiFi. I don't understand what the Genie message is indicating.

Troubleshooting
  • DexterJB's avatar
    DexterJB
    Feb 22, 2018

     

    Hi tman1,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

3 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 19, 2018

    Hi tman1,

     

    If you are viewing the NETGEAR Genie on a non-wireless capable device (Ethernet only) then it is normal since that will only indicate as "Connected" if the device where the Genie app is installed is connected via WiFi/wireless.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Feb 22, 2018

       

      Hi tman1,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • tman1's avatar
        tman1
        Aspirant
        Feb 23, 2018

        Thanks. I now understand why I was getting the message in Genie.