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Forum Discussion

18 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired

    Hello ken63w

     

    Welcome to the community!

     

    What model version do you have? What wireless devices are affected? All wireless devices are affected? Which wireless signal (2.4GHz/5GHz) you're connecting to?

    How's your wired connection? Is it stable?

    Are there any other wireless devices that may cause interference with the wireless connection? Make sure to avoid microwave ovens, baby monitors, cordless phones, and the likes.

    Do you have the latest firmware installed? If not, kindly upgrade to the latest firmware then do not forget to factory reset the router.

    You will have to use a paperclip to push the reset button at the back of it for 10 seconds.

    After reset, reconfigure the router to get back the internet connection. Once you're up and running observe your connection.

    • ken63w's avatar
      ken63w
      Aspirant

      ElaineM wrote:

      Hello ken63w

       

      Welcome to the community!

       

      What model version do you have? What wireless devices are affected? All wireless devices are affected? Which wireless signal (2.4GHz/5GHz) you're connecting to?

      How's your wired connection? Is it stable?

      Are there any other wireless devices that may cause interference with the wireless connection? Make sure to avoid microwave ovens, baby monitors, cordless phones, and the likes.

      Do you have the latest firmware installed? If not, kindly upgrade to the latest firmware then do not forget to factory reset the router.

      You will have to use a paperclip to push the reset button at the back of it for 10 seconds.

      After reset, reconfigure the router to get back the internet connection. Once you're up and running observe your connection.


      Thank you for your response to my problem. Here are answers to your
      questions (as best I am able).

      Not sure of the model version, purchased new July of 2011.
      All wireless devices affected.
      2.4 GHz is normal connection.
      The wired connection to my desk top Mac is stable.
      Wireless devices are 2 iPhones, 2iPads, Sony TV and a Bose Soundtouch.
      When I log in to Netgear I am told there are no firmware upgrades available.
      Hope this helps.

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired

        You can verify the model number here.

        What's the current firmware version installed on your router?

        Do you still have the wireless light turned on from the front panel of your router?

        If it still lit, try to change the channel by logging into the router admin page.

        Did you try reset?

         

         

    • ken63w's avatar
      ken63w
      Aspirant

      VE6CGX wrote:

      By any chance is your router running too hot?


      I don't think so, I am able to handle the router while it is operating and it is a little warm.