I cannot connect to my OOMA. I have reset the router. I have a new Cat5 cable. When plugged into a port on the router the port light does not light up. I think it should as when I move the blue cable to a differt port it does light up.

easiest test when the only device having an issue is to try plugging a working device into the same port on the router with the same cable. If it works, the ooma's bad.

wndr3400v3 | NETGEAR Communities

7 Replies

plemans
Guru
Feb 04, 2020
Are any other device having issues or only your Ooma?
- hoopster1
  Aspirant
  Feb 04, 2020
  only the OOMA--
  - antinode
    Guru
    Feb 04, 2020
    > [...] a new Cat5 cable [...]
    
    > [...] the blue cable [...]
    
       Do these describe one thing, or two different things?
    
       "New" and "good" are spelled differently for a reason.
    
    > [...] When plugged into a port on the router the port light does not
    > light up.
    
       That generally indicates a bad router port, a bad cable, or a bad (or
    missing) device at the other end of the cable.
    
       For a quick cable/port test, connect each end of a cable to a LAN
    Ethernet port on the router, and observe the relevant port-status LED
    indicators. For a good cable (and good ports), both port-status LEDs
    should indicate a maximum-speed connection. (And they should agree.)
    
    > only the OOMA--
    
       Have you decided between the cable and the device? If you move the
    cables, does the problem follow the cables? A little logic can go a
    long way when dealing with such problems.

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