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Forum Discussion
Napiertt
Aug 16, 2016Aspirant
WNDR3700 no internet connection due to storm
My ISP broadband modem (ARRIS TM822) was killed during a storm, it was replaced with the same model, and initially, when I hooked up my Router, the wireless worked fine. I didn't go into settings or ...
- Aug 22, 2016
Hi Elaine,
I wasn't able to get it to work. I've pretty much confirmed it's the router however. I tried another router and it works fine with the modem, and I had a friend check my router on his network. It didn't work there either. So I'll have to buy another.
Perhaps it was damaged in the storm that killed the modem. Just very strange that it worked for sometime before stopping, and that it wasn't killed completely like the modem, just perhaps the internet port. Both were plugged into a surge protector as well! Maybe I can get some compensation from the manufacturer. Oh well...
Thanks for following up.
ElaineM
Aug 22, 2016NETGEAR Employee Retired
Were you able to make it work?
Napiertt
Aug 22, 2016Aspirant
Hi Elaine,
I wasn't able to get it to work. I've pretty much confirmed it's the router however. I tried another router and it works fine with the modem, and I had a friend check my router on his network. It didn't work there either. So I'll have to buy another.
Perhaps it was damaged in the storm that killed the modem. Just very strange that it worked for sometime before stopping, and that it wasn't killed completely like the modem, just perhaps the internet port. Both were plugged into a surge protector as well! Maybe I can get some compensation from the manufacturer. Oh well...
Thanks for following up.
- ElaineMAug 23, 2016NETGEAR Employee Retired
Thanks as well for the update.