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66tom's avatar
66tom
Aspirant
Aug 31, 2016
Solved

wndr3700v4 constantly loses internet connection

Last week I lost my wired (computer) and wireless (Tablet, phone) internet connections and ever since I have been losing the connection every few minutes. I have reset the router, adjusted the MTU and tried changing channels but nothing seems to be working. Is there anything else I can try or do I try and get a replacement as I got this in february last year so I am still under hardware warranty.

 

Any help appreciated

 

Thanks

 

Tom

Troubleshooting
  • 66tom's avatar
    66tom
    Sep 07, 2016

    Hi Elaine

     

    The Ip address is 10.0.0.1 but the gateway IP address is 10.0.0.138, I ended up ringing my ISP about my issues and since then I haven't had a problem but I did change my plan and am getting a new modem so I'm not sure if that might have changed things.

     

    Thanks for your and searays help hopefully I've got things sorted now.

     

    Tom

8 Replies

  • Retired_Member's avatar
    Retired_Member
    Aug 31, 2016

    verfiy the ISP connection, bypass router use wired PC

    • 66tom's avatar
      66tom
      Aspirant
      Sep 01, 2016

      Hi Searay

       

      Sorry I fogot to put on there that I've done that as well, I had no problem with the connection so I'm not really sure of my next option now.

       

      Thanks 

       

      Tom

      • Retired_Member's avatar
        Retired_Member
        Sep 01, 2016

        Great,

         

        It sounds like RMA time. I hope you registered it, if not do it first.

         

        Good Luck with it!