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mgbgtv8's avatar
mgbgtv8
Aspirant
Jun 23, 2017
Solved

WNR2000v5 Firmware Version 1.0.0.42 does not extract with .img

I received the emial informing me that I needed to update the firmware.  Followed all the instructions, got the zip, file extracted it and got the iamge file and the release notes.  However the imgae file does not have the .img extension.  Strangley for this router the formware on the website is still showing an earlier version.  Tried to upload the file and get an error mesaage informing me that it is not recognized.  So I followed the instructions again, and again, and got the same error message.  Went to the support section and you end up going rounds in circles.  Would I frecommend Netgear to anyone?  No because of poor processes and no simple customer supprt.  The router wa sprovide by my ISP.  I think I wil contact them as Netgear are very poor.  Does anyone have any similar isues or a solution please?  Thanks, M

Firmware
  • mgbgtv8's avatar
    mgbgtv8
    Jul 02, 2017

    Yes, thank you Elaine.  At first email was back to normal speed, but internet ket timing me out after no activity for 30 seconds.  That lasted for 2 days.  But now the internet speed is back to normal fast speed as before.  So, the key learning from this was trying to use MS Edge to download the zip file.  My solution was to use Firefox.  All the best, Martin

7 Replies

    • mgbgtv8's avatar
      mgbgtv8
      Aspirant
      Jun 25, 2017

      Thanks for the response.  I tried again and got the same result.  The zip file download.  I unzip the file and save it to the desktop, but the .img extension is missing.  Very frustarting.  Any further clues?   I use Ghostery and have made netgear acceptable.  I also use AVG.  Any thoughts please?  Thanks, mgbgtv8

      • kagetora13's avatar
        kagetora13
        Aspirant
        Jun 25, 2017

        Hi,

         

        How big is the file you downloaded?

         

        The other option I would recommend is to use a different web browser.

         

        What web browser are you using?