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Forum Discussion
Solved
WNR2000v5 WiFi - Intermittent Connectivity/Broadcast, Hardware Failure
NETGEAR N300 WNR2000v5 WiFi router does not work. Issues are no connectivity, intermittent connectivity, SSID intermittently broadcast. Direct connect my computer devices to modem and all of them wor...
I do want to report that I did receive replacement for defective device. It seems to work just fine.
Request: Netgear re-think the RMA process as it is deceiving to have your customers start online RMA process just to be informed to call for RMA and then try to sell them support.
Recommendation: RMA process should be completely separated from support; one should be able to actually complete the RMA process online (not an online process that has you call support techs).
"Jumping through hoops", having to file a complaint with BBB, having to post my dissatisfaction of this RMA process to the online community, and all the extra research I had to do was not what I call a pleasant customer experience.
However, bottomline, I am happy that device was eventually replaced. I thank the BBB, this online community forum, and especially the involvement and support provided from ElainM.
Frank Franklin
Thank you for the update, Frank.
Feel free to let us know once you received the replacement unit.
I do want to report that I did receive replacement for defective device. It seems to work just fine.
Request: Netgear re-think the RMA process as it is deceiving to have your customers start online RMA process just to be informed to call for RMA and then try to sell them support.
Recommendation: RMA process should be completely separated from support; one should be able to actually complete the RMA process online (not an online process that has you call support techs).
"Jumping through hoops", having to file a complaint with BBB, having to post my dissatisfaction of this RMA process to the online community, and all the extra research I had to do was not what I call a pleasant customer experience.
However, bottomline, I am happy that device was eventually replaced. I thank the BBB, this online community forum, and especially the involvement and support provided from ElainM.
Frank Franklin