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warranty
1 Topic
WNR2000v5 WiFi - Intermittent Connectivity/Broadcast, Hardware Failure
NETGEAR N300 WNR2000v5 WiFi router does not work. Issues are no connectivity, intermittent connectivity, SSID intermittently broadcast. Direct connect my computer devices to modem and all of them work. Direct connect through router works. The WiFi does not work - at best intermittent. Troubleshooting completed includes: verified TWC cable connection reset with new IP address and working. Reset and reconfigured router. Reset to manufacturer specs\reconfigured. Re-flashed firmware V1.0.0.34 and reconfigured. Reboot modem. Reboot router. Reboot all computers. Apparently Netgear will not provide RMA unless I pay for premium phone support. Indication is that this is a known issue which they can fix, but you must pay first. There is no plan to patch, update firmware, or provide technical documentation. Case 27020502, 27020958. New case 27027866. My device is warranty to January 7, 2016.Solved