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Forum Discussion

BigTimeBookie's avatar
Jun 11, 2025
Solved

Won't accept security question answers

I have a Model R6350.  I need to access the router network site.  It wants me to reset the password, but it won't accept the correct answer to the two security questions.  

 

I know the information is correct, because I wrote it down.  No one has access to this except me.  

 

Where do I go from here?  

 

Thanks 

  • I found the answer with a little searching but I don't think I can delete this question.  Sorry for the duplication 

     

    The answer is to reset to factory default settings.  For your particular router I suggest typing the model into your search engine and looking at the user manual.  

     

    Have the best day!  

2 Replies

  • I found the answer with a little searching but I don't think I can delete this question.  Sorry for the duplication 

     

    The answer is to reset to factory default settings.  For your particular router I suggest typing the model into your search engine and looking at the user manual.  

     

    Have the best day!  

  • Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
    https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
    Enjoy. 📡