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E_Theory's avatar
E_Theory
Aspirant
Jun 07, 2016
Solved

2.4Ghz Band just decided to stop working ... please help

Dear Community.  

 

I have done a seach throughout the forums, but either missed the thread or it does not exist for the Nighthawk X8 R8500 AC5300 Smart WiFi Router.  Last night, in the middle of the night, the 2.4GHz band just decided to stop connecting.  The router's 5Ghz band(s) and wired connections are woriking fine ... but even after a restart, any devices just seem to fail to connect ... even if the existing connection is forgotten and tried again from scratch.  

 

In other threads, it seems as if a factor reset has helped some people with other products ... but not sure about the Nighthawk X8.

 

My particular unit information:

Hardware Version R8500
Firmware Version V1.0.0.56_1.0.28
GUI Language Version V1.0.0.56_2.1.46.1

 

The unit has not moved since I first installed it.  I have tried switching channels, as well as adjusting the framentation length and CTS/RTS Threshold to 2304 (also as mentioned on other threads).

 

Any insight anyone could lend would be greatly appreciated.

 

Hardware
Troubleshooting
  • E_Theory's avatar
    E_Theory
    Jun 10, 2016

    Okay...Thanks.  Well, I did get this at Best Buy....guess I may have to take it back in for a replacement/warranty.

13 Replies

    • E_Theory's avatar
      E_Theory
      Aspirant
      Jun 08, 2016

      Thank you for your response.

       

      Yes...I have verified several times that the radio is on ... and adjusted the settings inline with suggestions in similar threads.

       

      The radio is "enabled", and 20/40 MHz Coexistence is also enabled.

       

      My devices (phones, tables, Nest, etc.) can "see" the network ... it is just that nothing is connecting, as if it is not there.