NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bschmidt34's avatar
Apr 03, 2018
Solved

5GHz band 1 does not work.

Bought this router back in July, my first Netgear.  After a few months of operation, I noticed the first of my two 5GHz bands was not showing up.  My devices that were configured for it were unable t...
  • IrvSp's avatar
    Apr 15, 2018

    You do have a HARDWARE warranty of 1 year which is standard for all routers I think? Call back and say that a 5Ghz signal has failed and you would like an RMA for it... maybe they will do that, but I suspect you'd probably have to PROVE it was broken, and that might mean paying for support which might be refunded if it is broken... can't tell until you call and try.