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5ghz network no longer appearing as an option to connect to
5ghz Wi-Fi network no longer appearing in my networks
I have a netgear nighthawk R6700v3 and my 5g network just disappeared one day and I have no idea how to get it back. I’ve tried calling the netgear support but they only advised me to factory reset and when that didn’t work they tried to get me to buy some plan for more help. I’m able to get into the router user interface and can see that the network is enabled. Im not sure what else I can try to get this network back appearing so that I can connect to it on my devices. I’m not in a position to buy a new router right now, so if that’s the only answer you able to offer to this solution please don’t comment.
4 Replies
hatanmaek wrote:
5ghz Wi-Fi network no longer appearing in my networks
How are you checking this? Have you ruled out the possibility that it is the wifi clients that don't see the 5 GHz?
What does the 5 GHz LED show?
Then the usual boilerplate questions:
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.do you have smart connect enabled?
That combines the 2.4ghz and 5ghz into what most systems see as a single ssid. so it doesn't show up as separate.
plemans wrote:
do you have smart connect enabled?
That combines the 2.4ghz and 5ghz into what most systems see as a single ssid. so it doesn't show up as separate.
Unless it was added with new firmware, the R6700v3 "smart" router, does not support "smart connect". I checked the manual.
