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maskasuba's avatar
maskasuba
Follower
Nov 17, 2023

5ghz network no longer appearing as an option to connect to

5ghz Wi-Fi network no longer appearing in my networks

I have a netgear nighthawk R6700v3 and my 5g network just disappeared one day and I have no idea how to get it back. I’ve tried calling the netgear support but they only advised me to factory reset and when that didn’t work they tried to get me to buy some plan for more help. I’m able to get into the router user interface and can see that the network is enabled. Im not sure what else I can try to get this network back appearing so that I can connect to it on my devices. I’m not in a position to buy a new router right now, so if that’s the only answer you able to offer to this solution please don’t comment.

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1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 17, 2023
    maskasuba wrote:

    5ghz Wi-Fi network no longer appearing in my networks

     

    What tells you that the router is not broadcasting?

     

    Is the 5 GHz LED on?

     

    Have you ruled out the possibility that they wifi clients just can't see it?

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?

    I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.