NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
AC1750 receives internet but doesn't transmit
Hi, 3
My upstairs router that is a AC 1750/R6400 recently stopped broadcasting WiFi. It has power and has a white 2nd light which I believe means it's receiving internet. The R6400 is hard wired to a XFinity Modem (Technicolor XB3, DPC3941T). The XFinity Modem is transmitting WIFI fine in the house. I use the R6400 to reach up to a bonus room on other side off the house. I've rebooted the router a few times, but haven't rebooted the modem because I don't want to mess with something that's working without knowing solid next steps.
Any advice is most appreciated.
Well, there is a power button on it that depresses.
but there's also a wifi on/off button on the front of it. 2nd from the right. and lights up with an led light.
you can see it in the manual
https://www.netgear.com/support/product/R6400.aspx
I have a feeling you pushed the power button and not the wifi on/off button.
4 Replies
Did the wifi on/off button get hit?
Push andh old it for 2 seconds
What is it showing in the status pages for broadcasting ssid?
The Wifi button on router was in down position which appears to be the on button. I've pushed and held down for 2 seconds and then released which makes it pop up into the off position. Then I pushed back down to turn it back on. It seems to be more like an on/off power button then activating wifi or not.
I did a direct connect to router with Lan cable and logged into it. It says wifi off on main page. On basic page the checkbox for enable wireless router radio is greyed out with a check in it. I went to advanced wifi and enable SSID broadcast is checked in both 2.4 and 5.0. Not sure where I go to see broadcast SSID. Wish I could do screeen shot here.
Well, there is a power button on it that depresses.
but there's also a wifi on/off button on the front of it. 2nd from the right. and lights up with an led light.
you can see it in the manual
https://www.netgear.com/support/product/R6400.aspx
I have a feeling you pushed the power button and not the wifi on/off button.