AC1900 DST Router Model R7300. Trouble accessing Internet as Genie just spins.

Question

Performed a factory reset. Can access WiFi using the SSID/password on back of unit but then get stuck in Web Genie with message "Updating DST Adapter Information ...." and a spinning wheel -- the adapter/extender that came with the router is in a moving box 400 miles away. While Web Genie is spinning I can ping internet sites from a command window but I cannot access sites from a browser or use email. Is there a way to force Genie to give up on trying to access the adapter? Is there an alternative to Genie altogether?

Thanks.

FURRYe38 · Answer

Are you setting up the router using a wired PC and web browser?&nbsp;
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

JSM10 · Answer

I was attempting to do this over WiFi, as my Dell Inspiron doesn't have an RJ45 and my port adapters/cables are in the same moving box far away. I'll go buy extras and try it that way.

FURRYe38 · Answer

👍

michaelkenward · Answer

JSM10&nbsp;wrote:
I was attempting to do this over WiFi, as my Dell Inspiron doesn't have an RJ45 ...

You can use the "wired" approach without spending money on extra kit.
&nbsp;
Forget about whichever genie it is, there are several, use a browser and aim it at the IP address of your device.
&nbsp;
It does the same thing, but, given the propensity of wifi to fall over, isn't quite as "safe" as a wired connection.

JSM10 · Answer

Unfortunately, the wired method leads me to the same place (see attached picture) both before and after power cycling the network (Nokia fiber optic modem -- Nighthawk -- laptop).&nbsp;&nbsp;Here is a little context.&nbsp; My son had set-up our network with a different Nighthawk AC2300 as "primary" and this AC1900 as "secondary" to provide better performance in a distant part of the house (I don't know the actually technical terms; the quoted terms reflect my conceptual understanding).&nbsp; Everything seemed to work fine for four years, as my two teenagers routinely used the network throughout the house for all the stuff teenagers do.&nbsp; We are now in a multi-month process of moving, so the AC2300 has gone to the new house 400 miles away, while the AC1900 is still here.&nbsp; Without any changes to settings, the AC1900 was still working fine for "low-level" tasks like providing wireless access to an Echo Dot and a Ting electrical power sensor but had stopped working for "high-level" tasks like connecting to my laptop and phone.&nbsp; The intent of restoring the factory settings was to allow me to make it usable for those "high-level" tasks.

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AC1900 DST Router Model R7300. Trouble accessing Internet as Genie just spins.

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