I recently upgraded to the R7000P, AC2300 Nighthawk. Bought brand new on 12/9/2020, however since then, it continually drops the 5ghz bandwidth at least once daily. On the my fire tv devices there is a message of "Authinticate Error" on all other devices, it just wil not connect. Until I unplug it and restart it. I have MetroNet as a provider for fiberoptic and they are not aware of any issues on their side with this router. Called Netgear tech support twice, and so far attempted below with still no resolution: Firmware, comes back no new updates, currently running V1.3.1.64_10.1.36Change the channel to 161 Changed the preamble from long term to short termFactory reset and started fresh To date nothing worked, Netgear support has stated to take the router back and get another one. Which i have no issue with doing, but after reviewing all the articles in the knowledge base, the most recent saying this is a comon issue, and no solutions posted. I fear getting the same router will render the same problem. My hope is someone in the community will have a possible solution? Or Should I just trade this in for a different model Netgear? Or possibly look at other brands?

Good Morning....I followed your suggestion and completed the factory reset after the firmware upgrade last night around 10:30pm. As of right now my devices continue to stay connected, (fingers crossed). So hopefully this has resolved the issue. I will continue to monitor the devices throughout the day and go from there. Thank you again so much for your help, I will post later, it is still working or not.

Sorry for the delay in responding, been a holiday hostage to the kids...LOL...but since we previously talked, the original upgrade to 1.3.2.126 only worked for about 24-28 hours, then the 5ghz started dropping again. So just a few minutes ago, i went down to the 1.3.0.20 firmware, everything seems to have conntected just fine. I disabled the auto update for firmware, then went down to the 1.3.0.20 version, unplugged the router from the modem and re-booted the modem, then finally factory reset the router. It came up just fine, held the firmware just installed, then went back and disabled the firmware update again. So now we wait, and go from there.

What modem is it connected to? There's also a newer firmware version 1.3.2.126.try installing that and trying it. If it doesn't help, I'd actually downgrade to version 1.3.0.20.any firmware changes should be done over a hardwired connection. I'd also advise factory resetting/manually reinstall with any firmware changes on the r7000P

I am currently using a "Alcatel-Lucent" fiber optic modem, it was supplied by my internet service provider. Being i just got my replacement router yesterday, going to hardwire and update the firmware manually as you suggested. Then give it about 24 hours to see if the connection holds or still drops. If that does not work, i will try version 1.3.0.20. I do have a couple of quetions about manually updating the firmware 1. After updating the firmware, i assume i would need to disable the auto-update feature?2. You suggested to factory reset/manually reinstall with any firmware changes, does this mean i would factory reset after the updating it or factory reset the do the update before anything starts connecting? 3. If i do end up downgrading the firmware, would I do the facotry reset and then immediately change the version to the 1.3.0.20? Sorry for all the questions, but i really like the router and want to keep it, and thank you for taking the time to assist!

Which fibre modem is it specifically? Some have integrated router functions. 1. If you're updating the firmware, you can leave auto-update enabled. Only disable it if you're downgrading the firmware. this is to prevent it from just updating back to a more current version. 2&3. Reset after updating or downgrading the firmware. sometimes old settings can get carried over and cause issues. Thats why after you change firmwares a factory reset with a clean install (not from backup) can help.

AC2300 Intermittent 5ghz dropping

13 Replies

plemans
Guru - Experienced User
Dec 21, 2020
What modem is it connected to?
There's also a newer firmware version 1.3.2.126.
try installing that and trying it.
If it doesn't help, I'd actually downgrade to version 1.3.0.20.
any firmware changes should be done over a hardwired connection. I'd also advise factory resetting/manually reinstall with any firmware changes on the r7000P
- therecordkeeper
  Guide
  Dec 22, 2020
  I am currently using a "Alcatel-Lucent" fiber optic modem, it was supplied by my internet service provider. Being i just got my replacement router yesterday, going to hardwire and update the firmware manually as you suggested. Then give it about 24 hours to see if the connection holds or still drops. If that does not work, i will try version 1.3.0.20. I do have a couple of quetions about manually updating the firmware
  
  1. After updating the firmware, i assume i would need to disable the auto-update feature?
  2. You suggested to factory reset/manually reinstall with any firmware changes, does this mean i would factory reset after the updating it or factory reset the do the update before anything starts connecting?
  3. If i do end up downgrading the firmware, would I do the facotry reset and then immediately change the version to the 1.3.0.20?
  
  Sorry for all the questions, but i really like the router and want to keep it, and thank you for taking the time to assist!
  - plemans
    Guru - Experienced User
    Dec 22, 2020
    Which fibre modem is it specifically? Some have integrated router functions.
    1. If you're updating the firmware, you can leave auto-update enabled. Only disable it if you're downgrading the firmware. this is to prevent it from just updating back to a more current version.
    2&3. Reset after updating or downgrading the firmware. sometimes old settings can get carried over and cause issues. Thats why after you change firmwares a factory reset with a clean install (not from backup) can help.

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AC2300 Intermittent 5ghz dropping