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Vovan4ik's avatar
Vovan4ik
Aspirant
Jan 09, 2022

AC2400 Can't Log in to Nighthawk app.

Hi there,
I can't log in to the Nighthawk app on Android (Samsung S20 FE)
It asks "login required" admin and password. I use the right password and get a message "Logon timed out, please try again. If this issue persists, try rebooting your device." I can log in to the router setting throw ip-address. So the issue is between the phone and the app. 
I installed and downloaded the app, reset the password, it didn't help. I used another phone to log in, I always get the same above message.

Netgear support doesn't help too. You are my only hope.
Thank you in advance.

3 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 18, 2022

    Hi Vovan4ik, we'd like to know the following.

     

    What is the firmware version of the router?

    Have you tried resetting the router back to factory settings?

     

    Dexter

     

    • Vovan4ik's avatar
      Vovan4ik
      Aspirant
      Jan 19, 2022

      Hi @ DexterJB

      Thank you for helping me.
      I use the latest version Router Firmware Version V1.2.0.88_1.0.1
      I didn't try to reset it to the factory reset.  I'm afraid of I can't login at all. :) I have the issue only with the app.  I could use it as "access everywhere", but after reinstalling the app I lost this feature too.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jan 30, 2022

        Have you tried rebooting the device instead as suggested?

         

        Dexter