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AC2600 will not get past initial log-in screen
I am trying to add this router to a Starlink system. I place the Starlink modem in bypass mode to disable wifi. The netgear has been factory reset. When I go to routerlogin.net I can click on the first screen accepting all the legals. Then I am sent to screen where I have to set a password. I get a green check mark next to the first password entry and nothing for the second. I think this is typical, because intentionally doing the second one wrong gives me an error message.
I enter the two security questions and when I click for the next screen I get a pop-up window "undefinedundefined". This happens when I use my pc over ethernet with both Chrome and Edge. I also tried to use the silly app but all it does when I try to enter the wifi password is take me to a browser window of the same process as on my pc, with the exact same error.
I have reset the netgear, starlink, my computer. I cannot even update the firmware, since you need to login to do that.
This will be like the 4th time I am typing the same thing. And why is this post the solution??? It hasn't been solved.
I am hardwired directly to the router from my pc. The only time I tried to use wifi is because Routerlogin.net says it's better to configure your new netgear router with an app on your phone. Turns out it isn't. All the app did was take me, to a browser window on my phone and the same thing that happens on my pc, that is hardwired directly to the router did.
There is a label on the bottom but it is useless. "admin" and "password" are of no help any longer. At some point the firmware on these has changed to no longer use a default password. You have to setup a password on the very first use and if you ever do a factory reset. That is the step I cannot get past. I get an error every time, on multiple browsers, and multiple devices.
11 Replies
matt382 wrote:
I am trying to add this router to a Starlink system. I place the Starlink modem in bypass mode to disable wifi.
What Starlink modem is this?
What does "bypass modem" do on it? There is more to "modem only" (or bridge ) mode than disabling wifi.
When I go to routerlogin.net I can click on the first screen accepting all the legals.How are you doing this? Wired? Which browser? (Some throw a wobbly at that "site".
This is the latest Starlink modem. The bypass mode is intended for exactly this purpose. So that you can use your own wifi network. It shuts off wifi. Many Starlink users are successfully using their own routers and mesh networks.
I am connected by ethernet directly to the router. I have tried both Chrome and Edge. I have also tried using the Netgear app on my phone all with the same result. Also all stated in my original post. I have previously downloaded the most recent firmware to install but you still have to log-in to the router to do that... which I cannot.
matt382 wrote:
This is the latest Starlink modem.
Does it have make and model number?
Sadly, I have no idea what "the latest Starlink modem" might be.
matt382 wrote:
I cannot even update the firmware, since you need to login to do that.
You should be able to do this manually.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
You can do it by connecting the router to a PC. No Internet connection needed. Just downloaded the firmware in advance.
No I can't. I am unable to get past step 8. I get the same "undefinedundefined" error in multiple browsers on my pc and also on my phone. Believe me I tried. Multiple factory resets on the router. Delete caches in the browsers. Same result every single time. The firmware is sitting on my desktop. There is no default password for this router and it won't let me create one.
matt382 wrote:
There is no default password for this router and it won't let me create one.
No label on the bottom?
Remember, the password for the graphical user interface is not the same as the wifi passphrase.
I get the same "undefinedundefined" error in multiple browsers on my pc and also on my phone.This suggests that you are using wifi to connect. (Phones don't do wired.)
Is that so?
Manual updates are best done with a wired connection.
matt382 wrote:
No I can't. I am unable to get past step 8.
What's that? What screen is it?
There are many ways of managing a router, with many different "steps".
We need details.
