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Forum Discussion

JimmieNordberg's avatar
Dec 10, 2022

Add new Firmwire för R7000 now the 5ghz do not work

And thats problem because the 2.4 is slower and the kids want to play online.

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Not much to go on. 

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    What devices are you connecting? 

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

     

    • JimmieNordberg's avatar
      JimmieNordberg
      Aspirant

      V1.0.11.136_10.2.120

      DIdn´t change anything and has been working before, the only thing that did´nt work before was connect a chromecast, thats why I did the update.

       

      Use Auto and 44.

       

      Should I try "Smart connect"