NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

The-real-Jimbo's avatar
The-real-Jimbo
Aspirant
Oct 24, 2021

adding older wifi router to current nighthawk app account

I HAVE A NETGEAR R7900P MODEM AND AC4000 WIFI ROUTER (R8000P) THE MODEM CAN BE ACCESSED WITH THE NIGHTHAWK APP HOWEVER THE OLDER WIFI ROUTER CANNOT BE ACCESSED BECAUSE IT IS REGISTERED UNDER AN OLDER EMAIL THAT I NO LONGER HAVE ACCESS TO. HOW CAN I ADD IT TO MY CURRENT NETGEAR ACCOUNT? ADDITIONALLY I DO NOT HAVE THE OLDER ACCOUNT PASSWORD NOR CAN I ACCESS THE OLD EMAIL TO UPDATE THE PASSWORD.

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 24, 2021

    So the R7900P is not a modem, it's also a router. 

    Have you factory reset the 7900 series router and setup from scratch using a wired PC and web browser. After it's setup, be sure your mobile device with the NH app is connected to the 7900 series wifi and the app should connect too it. 

     

    No need to Yell please. We can hear you fine. 

    • The-real-Jimbo's avatar
      The-real-Jimbo
      Aspirant
      Oct 24, 2021
      Lol sorry about that I started typing away and didn’t pay attention at the caps lock being on.. 😂
    • The-real-Jimbo's avatar
      The-real-Jimbo
      Aspirant
      Oct 24, 2021
      The R7900p is accessible via the NH app, but the wifi router (nighthawk R8000) is not. My goal is to be able to have them both on the app. Will your steps help accomplish that?