NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Android 5.1 Genie App Login Failure
Kindle Fire Genie App Login works smoothly. Android 4.4 Genie App Login works smoothly. Multiple phones running Android 5.1 repeatedly fail Genie App Login. States Login system busy, try again later.
Hi @ShaggyRogers,
I was able to do some tests using the same version of Android and router firmware version and did not encounter any issues. Please try performing a firmware re-flash then reset and reconfigure the router. You may refer to the links below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665Regards,
Dexter
Community Team
Not a password problem as multiple other devices that are not Android 5.1 login just fine. Resetting. Uninstall are ineffective. I've been unsuccessful south 2 different router updates to change this issue. Android 4.4.4.1 phone logs in just fine. Kindle Fire HDX 4.5.5.1 works just fine. Windows 10.1 works just fine. Have never been able to login from Android 5.1 devices. Genie App version 2.4.26
Hi @ShaggyRogers,
I was able to do some tests using the same version of Android and router firmware version and did not encounter any issues. Please try performing a firmware re-flash then reset and reconfigure the router. You may refer to the links below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
DexterJB wrote:Hi @ShaggyRogers,
I was able to do some tests using the same version of Android and router firmware version and did not encounter any issues. Please try performing a firmware re-flash then reset and reconfigure the router. You may refer to the links below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665Regards,
Dexter
Community Team