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Attached devices missing & rollback/reset advice
My R7000P with most updated firmware V1.3.3.142_10.1.75 is not showing any of the Wifi attached devices. Most online advice points to rollback of firmware or factory resets, with very inconsistent outcomes. Given this has been a long term issue with many Netgear routers, has anyone had any luck getting the right guidance from Netgear itself?
MissMyBike wrote:
Thanks for the tips. I reset the router. It found several more of the Attached Devices, but still an iPhone & an iPad that were connected did not show. Also, I noticed the MAC address for a number of the devices did not match the Wireless Address shown in the devices.
Newer iOS devices have a randomize MAC address feature that Apple considers a security measure. It causes havoc with Attached Devices lists. Recently the Android operating system on newer Samsung devices also incorporate a randomize MAC address feature. https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
5 Replies
Usually their first thing they recommend is a factory reset. Its why you see it so many times.
Sometimes old settings cause issues and a reset clears it out.
Did you try it?
plemans wrote:Usually their first thing they recommend is a factory reset. Its why you see it so many times.
Sometimes old settings cause issues and a reset clears it out.
Did you try it?
In a nutshell that is why you do not want to import an old configuration file. After the default reset, configure you router settings from scratch. Use screen snips if you have a complex configuration.
Thanks for the tips. I reset the router. It found several more of the Attached Devices, but still an iPhone & an iPad that were connected did not show. Also, I noticed the MAC address for a number of the devices did not match the Wireless Address shown in the devices.
