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Forum Discussion
AX1800 CONNECTION ISSUE
I have a "hub" which connects to cat flap which connect to app to let me know if cat comes in and out. Since installing this mesh system I am unable to get the hub to connect. The Surepet company that makes the hub sent me a new one so definitely not the hub that's the issue, still can't get it to connect to internet. They suggest there may be a firewall stopping it. How can I check this?
12 Replies
1. what router do you have? AX1800 is a speed
2. what modem/gateway is it connected to?
3. what firmware is on the router?
Bootlace29 wrote:
Since installing this mesh system I am unable to get the hub to connect.
What hub to connect to what? Do you mean the cat cat flap can't connect to the hub?
The router, if that is what you have, connects to nothing. It is up to the wifi device to play nicely with the router, which just puffs out wifi.
Who make the smart cat flap? Surepet What are you using to connect to it? An app on a mobile device?
It is up to the device maker to tell you how to connect and to write apps that can handle Mesh wifi.
What are you doing and what happens? If you are just seeing a prompt that says "connect to 2.4 GHz" ignore it and see what happens. If the device can't see 5 GHz, then it won't try to connect to it.
If that isn't the issue, tell us what you are doing and where it goes wrong.
You might also like to ask Surepet for help in connecting its devices to a Mesh wifi network with a single SSID. That's where the problem lies.
Thanks for your reply. The model number says RBR350 (but that wasn't an option in the drop down).
The hub is a link between the cat flap and the internet. I can't get past the connecting to internet part.
I will check with them about mesh but their concern is there could be a firewall. How would I know? Here is the hub info.
