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Bricked R8500 - absolute worst experience
So I bought this dec 2016 and now I finally wanted to unbox it and use it. After changign the SSID - the thing bricked. Now its stuck in a endless solid amber light reboot cycle. Here is what I t...
Thank you. I received my replacement 2 days ago and so far so good. I was able to make changes and reboot w/o it locking up. Sent the old brick back.
So far so good fingers crossed.
Quick update...
Support wanted me to try a different power supply to the router (any that would fit) - That's silly since the wrong voltage could fry the product and void the warranty. If that is what you want people to try then sell the product with 2 power supplies for this scenario.
Onto RMA - now their system lost the original proof of purchae when I created the ticket originally. Its funny because when you call their voice system asks you for the case number and finds it after you answer however when you finally connect to a person they have no clue what the ticket support number is. Seems like their support infrastucture is seriously broken. It may explain the long wait times etc... while people search fo rdifferent outlets to try. (what a joke).
Anyway I resent the PoP to their email - the saga (open wound) continues.