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Bricked R8500 - absolute worst experience
So I bought this dec 2016 and now I finally wanted to unbox it and use it. After changign the SSID - the thing bricked. Now its stuck in a endless solid amber light reboot cycle. Here is what I t...
Thank you. I received my replacement 2 days ago and so far so good. I was able to make changes and reboot w/o it locking up. Sent the old brick back.
So far so good fingers crossed.
Quick update...
Support wanted me to try a different power supply to the router (any that would fit) - That's silly since the wrong voltage could fry the product and void the warranty. If that is what you want people to try then sell the product with 2 power supplies for this scenario.
Onto RMA - now their system lost the original proof of purchae when I created the ticket originally. Its funny because when you call their voice system asks you for the case number and finds it after you answer however when you finally connect to a person they have no clue what the ticket support number is. Seems like their support infrastucture is seriously broken. It may explain the long wait times etc... while people search fo rdifferent outlets to try. (what a joke).
Anyway I resent the PoP to their email - the saga (open wound) continues.
The level of tech support at the tier one level when you first reach Netgear's support work from a computer screen with the standard questions and the answers to respond with a few may know enough to helpful.
I would feel like the company has forgotten me already too I had a router with a problem and was getting the impression I was getting the run around from some of the questions and answers you received.
Did you get the extended coverage from the store that you get the router?
Yes I know and I called that out during the call. When they asked me to plug any other power supply that would fit I laughed and asked whether they would cover me voiding my 1 year.... you can image the reply...
Anyway I have 4 months left for a proper RMA - my only regret is not trying it out when I bought it.
They're probably asking for you to try a different power adapter with the same specs.
Anyhow, you can also do a hardware check through this link.
Looks like you received the replacement unit, feel free to let us know should you need any assistance.
... I have not received anything yet... trying/waiting for them to process my proof of purchase (going on 3 days now) so I can get a RMA...
As for that link - yes I have tried that but my router only accepts pings for ~5-8 seconds before killing the port so that doesnt work for me....
Request timeout for icmp_seq 1262 ping: sendto: Host is down Request timeout for icmp_seq 1263 ping: sendto: Host is down Request timeout for icmp_seq 1264 64 bytes from 192.168.1.1: icmp_seq=1260 ttl=100 time=5338.560 ms 64 bytes from 192.168.1.1: icmp_seq=1261 ttl=100 time=4337.521 ms 64 bytes from 192.168.1.1: icmp_seq=1266 ttl=100 time=1.274 ms 64 bytes from 192.168.1.1: icmp_seq=1267 ttl=100 time=1.303 ms 64 bytes from 192.168.1.1: icmp_seq=1268 ttl=100 time=1.635 ms Request timeout for icmp_seq 1270 Request timeout for icmp_seq 1271
This router is SOL and apparently so am I until one dept processes one email and notifies another dept etc....
