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Forum Discussion

robinlh's avatar
robinlh
Aspirant
Nov 23, 2020

BT Home Hub issies

I am trying to connect this product to my BT Home Hub 7 wifi and it is not working consistently. Some TVs connect some do not; some devices seem to be unaffected, some not. Often the device will say it is connected to the wifi but there is no internet.

Any ideas?

Thanks,

Robin

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 23, 2020

    If you set it up using WPS, factory reset the extender and reinstall it using the installation assistant. 

    Wps can get coded different between manufacturers. 

     

    What firmware is on the extender? 

    What actual bt hub is it? 

    • robinlh's avatar
      robinlh
      Aspirant
      Nov 23, 2020

      Thanks for your reply. I have already returned the product for a refund. Spent too long trying to get it working already...

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Nov 24, 2020

        BT's HomeHub is the devil's plaything. I have two sitting in boxes, unopened.

         

        When grappling with that pile of junk, it is usually better to consult the fine folk at the BT Forum.

         

        Welcome to BT’s official support community.

         

        The last time I looked there were some knowledgeable and helpful people there.