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Sunnydayman's avatar
Sunnydayman
Aspirant
Dec 24, 2020

Can’t access my Comcast email while connected to my home network R7000

I can’t access Comcast email from my Outlook 2016, the Comcast website or my iPhone while connected to my network. The instant I turn off WiFi on my phone I can receive emails via my iPhone through the mail app or with Comcast connect app. I checked to see if Norton was the problem by deleting Norton from my PCs but the problem continues. No secure connection can be established.

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  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 24, 2020

    It isn't easy to follow what is going on here.

     

    Sunnydayman wrote:
    I can’t access Comcast email from my Outlook 2016, the Comcast website or my iPhone while connected to my network.

    Is this on a PC?

     

    Connected how to the network? Wifi? Wired?

     

    Is it just email that has problems? What about other stuff?

     

    Sunnydayman wrote:
    The instant I turn off WiFi on my phone I can receive emails via my iPhone through the mail app or with Comcast connect app.

    How are you receiving email on the phone? Through your cell service?

     

    What does this mean?

     

    Sunnydayman wrote:
    No secure connection can be established.

    You see that as a message you see somewhere? Or is it you interpretation of what is happening?

     

    • Sunnydayman's avatar
      Sunnydayman
      Aspirant
      Dec 24, 2020
      I have two PCs and iPhone that can connect to my home network. Comcast is my isp. I can’t access Comcast email from my network. I have tried Outlook ... send and receive don’t work. I have tried accessing email from the Comcast website... I get an error page. My iPhone will not connect to Comcast email while on my network but will immediately retrieve messages when WiFi is turned off. No other service or website is affected by this. I can access Gmail and yahoo mail without issue from my PCs .
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Dec 24, 2020
        Sunnydayman wrote:
        I have two PCs and iPhone that can connect to my home network.

        Is this with wifi for everything? Are these Windows PCs?

         

        Sunnydayman wrote:
        I have tried accessing email from the Comcast website... I get an error page.

        What does it say? Errors usually try to offer some useful clues.

         

        Sunnydayman wrote:
        My iPhone will not connect to Comcast email while on my network but will immediately retrieve messages when WiFi is turned off.

        I repeat my earlier question, does this mean that it is getting your email via your cellular phone service? In other words, it is not using your Internet service.

         

         

        Sunnydayman wrote:
        No other service or website is affected by this. I can access Gmail and yahoo mail without issue from my PCs .

        This begins to look like some sort of issue with your Internet service provider. The exact nature of the error messages that you see would help. It may be that it has something to do with the DNS that you ISP points to.

         

        That this is the only troublesome service suggests that the router may not be the guilty party.

         

        You are not the only one asking for help on this front:

         

        can’t access Comcast email - Google Search