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Forum Discussion
Can't access router locally or remotely
I am currently away from my Netgear R6700v3 router which I set up to be able to access remotely, but it is not working. I am guessing it has something to do with the fact that I have redirected port 80 to one machine in the local network.
I do have access to a computer on the local network using a Windows Remote Desktop connection, but I can't seem to access any webpages. I am able to access all devices on my local network, except my router (i.e. 192.168.1.4 works, but 192.168.1.1 doesn't).
Is there any way (locally or remotely) for me to access the configuration of my router? Please note that I do not have physical access to the router, so resetting it unfortunately isn't an option.
6 Replies
> [...] R6700v3 [...]
(Firmware version?) Connected to what?
> [...] I set up to be able to access remotely, [...]
"set up" _how_, exactly?
> [...] but it is not working. [...]
"not working" is not a useful problem description. It does not say
what you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.> [...] I am guessing it has something to do with the fact that I have
> redirected port 80 to one machine in the local network.Guess again?
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
"Set Up Remote Management". Note that "The default [port] is 8443".> [...] I can't seem to access any webpages. [...]
Regarding "can't seem to", see "not a useful problem description
[...]", above.I am not aware of the firmware version as I cannot access the router configuration.
I previously enabled remote management on the router, and I copied the address and port, but the request times out.
When trying to access the internet on the local machine, each request times out as well. I am able to access local devices on the network (i.e. IP Cameras), but the router page is still timing out.
I am able to ping the router (and other websites) using the windows command line, but am unable to access them.
Let me know if you need anything else.
> I am not aware of the firmware version as I cannot access the router
> configuration.Hence the parentheses.
> [...] Connected to what?
Still wondering. If the R6700v3 (WAN/Internet port) is connected to
some other NAT router, then you might be doomed. Of course, if you can
get in using Remote Desktop, then that shouldn't be the problem.> I previously enabled remote management on the router, [...]
Did you test it then?
> [...] and I copied the address and port, but the request times out.
With my weak psychic powers, I can't see either of them. Not port 80
or 443, I'll guess. If you're worried about revealing secrets (like,
say, a public IP address), then the top half of the address, "a.b" out
of "a.b.c.d", would satisfy most of my curiosity. Or, plug that address
into the form at: https://whois.arin.net/ , and see if it is a public or
private address. (But, again, if you can get in using Remote Desktop,
...)> When trying to access the internet on the local machine, each request
> times out as well. [...]So, you can get in using Remote Desktop, but systems local to that
router can't get to the outside world? It's possible that its
management web server has died, but the rest of the router continued to
work, but that wouldn't explain the lack of Internet access through it.> Let me know if you need anything else.
A visit to the site? I don't know of a common failure mode which
would produce those symptoms. And if you can't talk to the thing, then
laying on hands might be your only hope.
ChiPure wrote:
I am currently away from my Netgear R6700v3 router which I set up to be able to access remotely, but it is not working. I am guessing it has something to do with the fact that I have redirected port 80 to one machine in the local network.
From the rest of your message I assume that you are not using Anywhere (Remote) Access on a mobile device.
That's the easiest way in using "cloud access". But you have to set it up through MyNetgear on the router. Not easy if you aren't sitting by the device.
It is the bit in the manual Remotely Access Your Router Using the genie App. This is out of date in two ways, it is now the Nighthawk app and it was called Anywhere Access.
Sorry I can't deal with the immediate challenge, but this might prove useful in future.
