NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SteveNighthawk
Oct 22, 2018Aspirant
Can't Connect to routerlogin.net
I have searched this exhaustively, and nothing works. Router is the Nighthawk X6 R8000. I have internet hardwire connected to my PC, and WiFi connected to multiple mobile devices. The internet works ...
- Oct 23, 2018
I finally got it to connect! Thank you very much for your replies and your attempt to help me! Here is what worked:
I drug the router over to my PC and connected AC power to the wall. Then I connected an ethernet cable to one of the LAN ports of the router, and the other end directly to my PC. Still nothing. I again attempted factory reset, pressing the reset button on the back of the router with a paperclip. Again, nothing. I'm very stubborn, and I thought there is just abosolutely no way I can't connect to this thing. So I began experimenting with various lengths of time depressing the reset button. I started with the documentation reccommendation of "greater than 5 seconds", and it still wouldn't reset to factory settings and allow me to connect to the netgear genie (www.routerlogin.net or routerlogin.com or 192.168.1.1).
I attempted with time lengths ranging from 5 to 120 seconds. What I found was, after holding for about 5 seconds, the power light begins flashing amber, and will continue at a steady interval. At about the 20-30 second time-frame, it will stay lit for a fraction of a second longer (or hiccup) than previous flashes, and then again forever flash at a steady interval until you let go. When I held for the 120 seconds, it still wouldn't connect. My final attempt though, I let go right after the little "hiccup" flash at about the 20-30 second timeline, and IT WORKED! Ridiculous, but there you have it. I was then able to connect using the default 192.168.1.1 address and get into all the lovely netgear genie settings.
Again, thank you so very much schumaku for trying to help me!
I hope that this will be helpful to anyone that has a similar issue. It was incredibly frustrating for me. Resetting to factory defaults should be way easier. I shouldn't have had to do all that.
SteveNighthawk
Oct 22, 2018Aspirant
Thank you schumaku for your reply!
I have no VPN hide-my-ass type software, and my internet security is just Windows Defender. I'm running Windows 10.
I've run ipconfig:
IPV4 address on my PC (connected via hardline) 65.xx.xx.xxx.xxx
Default Gateway 65.xx.xxx.x
IP on WiFi mobile device:
Device 1 = 66.xx.xxx.xxx
Router = 66.xx.xxx.x
Subnet Mask 255.255.xxx.x
Device 2 = 72.xx.xx.xx
Gateway = 72.xx.xx.x
Subnet Mask 255.xxx.xxx.x
Thank you!
schumaku
Oct 22, 2018Guru - Experienced User
Hm, these look more like public IP addresses and it appears like your router is not connected or configured as such in the data path. Or is your router configured as a wireless access point only?
- SteveNighthawkOct 22, 2018AspirantThat's what I was thinking as well, that the router is acting like a passive passthrough "switch". I've reset to factory settings probably 3 times holding down the button on back with a paperclip. Still no luck. It shouldn't be set up as WiFi access point only, as that's not how default factory settings are. Even still, I should be able to access router directly from WiFi device by putting in 192.168.1.1 into the web browser, shouldn't I?
- schumakuOct 22, 2018Guru - Experienced User
The Internet side (cable modem, fiber adapter, ...) is connected to the router WAN/Internet port? And the router is an R8000, not an EX8000 wireless mesh extender?
No, to use the 192.168.1.1/24 the interface must be on 192.168.1.0/24 255.255.255.0 network
- SteveNighthawkOct 22, 2018AspirantIt is for sure the R8000. I called my ISP and they showed I'm pulling a public IP from them. I've got the router hooked to the WAN/Internet port. My last effort will be to just straight connect my PC direct to the router (through an Ethernet port, not the internet port), and see if I can connect that way and get into the settings. If that works, what should I be looking for as far as settings go?
Thank you very much for your help!