NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Lavidar's avatar
Lavidar
Aspirant
Sep 19, 2021

Can't login to the WAC104 setup UI 192.168.0.100

Hey, I just got the WAC104 and I can't set it up.

 

When pluggin in, it generates 2 wifi networks (NEATGEAR_11N, NETGEAR_11AC) but both require a password (yes, even after I reset it).

 No password was enclosed with the box/manual. I tried using the "sharedsecret" password but it does not really connects and I can't open the UI setup portal on 192.168.0.100.

 

Please help!

Thanks (:

Leo

6 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Lavidar wrote:

     No password was enclosed with the box/manual.

     


    Look on the bottom for a label that has passwords for the router's graphical user interface (GUI) and default passwords for the wifi. 

     

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Business Wireless - NETGEAR Communities

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

     

    Among many other things, the manual tells us

     

    "The product label on the bottom panel of the access point shows the default login information, default WiFi
    network names (SSIDs), serial number, and MAC address of the access point."

    • Lavidar's avatar
      Lavidar
      Aspirant

      Hey michaelkenward, thank you for your answer!

       

      I have found the passphrase and loged in - but it still won't load the interdace on the default adress (192.168.0.100).

      The wireless icon has an "!" on it - saying it's an unidentified netwrok... but my IP is dynamic

       

      Any other suggestion would be welcomed...

      Thanks!

      Leo

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        Lavidar wrote:

        The wireless icon has an "!" on it - saying it's an unidentified netwrok... but my IP is dynamic

         


        Which wireless icon, and where do you see it?

         

        What does "my IP is dynamic" mean to you? That is usually something to do with your Internet service provider. It describes your IP address on the Internet, not an address on your local network. So a dynamic IP address has nothing to do with 192.168.0.100.

         

        The WAC104 is an access point. What do you have it connected to?

         

        Are you following the instructions in the Initial Setup guide? What router is your WAC104 connected to?