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Forum Discussion
Snu
Mar 22, 2017Aspirant
cant see content from my NAS (R7800)
Hello there. Ive got a problem with my new router (Netgear R7800). Fist of all, on the previous router (Asus) everything worked correctly. All that has changed is the router itself. Configuratio...
- Mar 23, 2017
A good old fashioned factory reset with a complete shutdown and reboot of your devices could help.
regards.
Snu
Mar 23, 2017Aspirant
I'm really upset that none of the moderators did not respond to my request. I was entitled to support the company more efficiently.
ElaineM
Mar 23, 2017NETGEAR Employee Retired
Welcome to the community, Snu
What's the IP address of the devices on your network?
Do you see the NAS through its IP address?
What you may try to do is to map a folder using a computer and see if you will be able to play audio/video.
By the way, are you getting any error whenever you try to play?
You may also want to factory reset the router and reconfigure the settings manually.
I just connected a NAS to the R7800 with the latest firmware and I could play videos no problem from a computer or from my smartphone.
- aalexandrebetaMar 23, 2017Master
A good old fashioned factory reset with a complete shutdown and reboot of your devices could help.
regards.