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pistos's avatar
pistos
Follower
Jul 26, 2017
Solved

Can't select folder in ReadyCloud App

I've attached a Seagate 8T drive to my R8000 router and turned on ReadyCloud. On a remote computer, running Windows 10, I downloaded the ReadCloud Desktop client and signed in. I can see my router and the top folder, but I can't select the folder. I am able to access the folders from the ReadyCloud web site. Any ideas what is wrong?

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  • JamesGL's avatar
    JamesGL
    Aug 04, 2017

    Hi pistos,

     

    If you have antivirus, try to exempt the ReadyCloud App.

    Try to install it as well to a different computer.

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  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Aug 04, 2017

    Hi pistos,

     

    If you have antivirus, try to exempt the ReadyCloud App.

    Try to install it as well to a different computer.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Aug 07, 2017

      Hi pistos,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.