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Forum Discussion

Stephen435's avatar
Oct 20, 2022
Solved

Clear [email failed] (#AUTH005) Too many bad auth attempts.

Nighthawk R7000P most recent firmware. Trying to configure my router to send logs on demand. Tried with optimum, gmail and aol, getting “[email failed] (#AUTH005) Too many bad auth attempts”

1. How do I clear this error?

2. How do I set up router to email logs? Only options I have are 

Send to This E-mail Address:
Your Outgoing Mail Server:
Outgoing Mail Server Port Number:

My mail server requires authentication

User Name

password 

  • thanks for this recommendation, it worked perfectly. For the record here's what i did

    1. set up two factor authentication on my GMAIL account; specifically,

    2. In my Google account, went to Security settings (select from list on the left)

    3. Scroll down to Signing in to Google; select App passwords

    4. In Select app pull-down menu, select other and enter a custom name (e.g., Wifi Router)

    5. Select device (I just chose Mac)

    6. Click generate

    7. Copy the App password code

    8. In the Admin for Nighthawk R7000P router: Router Admin--> Advanced-->Security-->e-mail

    9. Enter send-to email address; outgoing mail server: smtp.gmail.com; outgoing port: 465

    10. Select mail server requires authentication 

    11. enter Google account name; paste the App password copied in step 7; click apply 

    12. ... and that should set it up

5 Replies

    • Stephen435's avatar
      Stephen435
      Tutor

      thanks for this recommendation, it worked perfectly. For the record here's what i did

      1. set up two factor authentication on my GMAIL account; specifically,

      2. In my Google account, went to Security settings (select from list on the left)

      3. Scroll down to Signing in to Google; select App passwords

      4. In Select app pull-down menu, select other and enter a custom name (e.g., Wifi Router)

      5. Select device (I just chose Mac)

      6. Click generate

      7. Copy the App password code

      8. In the Admin for Nighthawk R7000P router: Router Admin--> Advanced-->Security-->e-mail

      9. Enter send-to email address; outgoing mail server: smtp.gmail.com; outgoing port: 465

      10. Select mail server requires authentication 

      11. enter Google account name; paste the App password copied in step 7; click apply 

      12. ... and that should set it up

  • I will try using google with two factor authentication but first I need to clear the email failed message. Is that for the router? It seems to be generated no matter which email I use. 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      Try disabling email logging feature, apply then reboot the router, then go in can setup the new gmail with the generated PW and config seen in that link. Then try sending logs. If you still get a error, might try a factory reset and setup from scratch on the router. Or possible that the email service is temporarily blocked something and may need to check with the ISP service or try again say in a a few hours or tomorrow and let there system clear. I presume if the email service see's too many bad attempts, they could block the router.