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RobWK's avatar
RobWK
Aspirant
Mar 27, 2019
Solved

Connecting Nighthawk R8000 router to Virgin Media Hub 3.0 in modem mode

I've just bought a Nighthawk X6 as my Virgin Media Hub 3.0 is constantly dropping out and providing low connection speeds.  I've read a number of discussions that say to put the VM hub in modem mode,...
  • AndyCalling's avatar
    Mar 27, 2019

    Yes. I am using an R7000p with a Shub 4 but it should be the same I guess.

     

    Right, the Shub will have only one of the LAN ports that can be used in modem mode to connect to the router, in my case port 1. The rest will not work (except the WAN port of course). Make sure you're using the right one.

     

    Then:

    1) Connect your PC direct to the Shub and switch to modem mode.

    2) Disconnect the PC then power off the Shub.

    3) Connect the router to the Shub via the correct LAN port, keeping both the router and the Shub powered off.

    4) Switch on the Shub, and wait for it to connect to the internet and settle down.

    5) Switch on the router.

     

    If this does not work, reset the router to factory defaults (and the Shub just in case) then do all this again, and when you power up the router in step 5 go through the initial setup for it.

     

    Keep in mind that once the Shub in modem mode has detected a MAC address on the appropriate LAN port it will not connect to anything else without a power cycle. That is probably the issue you are seeing.