Hi all, We recently set up a R7000P on our fixed IP account. Ever since we have issues with some websites and apps. Most sites works ok, but some websites apps cannot be reached because of the Chrome "https certificate" error. For instance www.bitfinex.com cannot be reached. As soon as I switch my laptop to tethering on my mobile and I refresh, the website load. This wasn't the case with the old router on the same broadband. Another example is the mobile app Kik, when connected with wifi, the app doesn't refresh, but when wifi on mobile is switched off, immediately it loads, if in the same session of the app the wifi is switched on, it will keep working until the next time you check the app. This let me believe it is a "initial connection/port error" error. I've been going over the router settings many times, but cannot identify anything that could be wrong. Any suggestions? Jeff

Jeb8 wrote: The DNS change looks like working. Great. Curious if the Nighthawk is configured to pick it's (fixed) IP configuration from the ISP - including the DNS server addresses - or if you have to configure the router with fixed IP address and DNS server IP addresses based on the ISP data provided for your Internet connection. In either case, if the DNS server IP are ISP hosted, and only these show the issues - you know where you should talk to.

Connection issues with https / apps

8 Replies

Blanca_O
NETGEAR Employee Retired
Jul 04, 2018
Hi Jeb8,

Welcome to NETGEAR Community!

Please bypass the router and connect a computer to the modem and check if you can access these websites.

Regards,
Blanca
Community Team
- Jeb8
  Aspirant
  Jul 05, 2018
  Hi,
  
  I did, then the websites work. It's the router.
  - Blanca_O
    NETGEAR Employee Retired
    Jul 08, 2018
    Hi Jeb8,
    
    Can you ping these "inaccessible" website?
    
    Regards,
    Blanca
    Community Team
Blanca_O
NETGEAR Employee Retired
Jul 15, 2018
Hi Jeb8,

I just want to check the following:

- Make sure that there are not software that's blocking access to the website such as anti-virus or AD blocking program.
- Change DNS to 8.8.8.8 and see if issue would be fixed.

Regards,
Blanca
Community Team
- Jeb8
  Aspirant
  Jul 18, 2018
  The DNS change looks like working.
  - schumaku
    Guru - Experienced User
    Jul 18, 2018
    Jeb8 wrote:
    
    The DNS change looks like working.
    
    Great. Curious if the Nighthawk is configured to pick it's (fixed) IP configuration from the ISP - including the DNS server addresses - or if you have to configure the router with fixed IP address and DNS server IP addresses based on the ISP data provided for your Internet connection. In either case, if the DNS server IP are ISP hosted, and only these show the issues - you know where you should talk to.

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Connection issues with https / apps