NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MossKeane's avatar
MossKeane
Follower
Oct 27, 2021

Connection to Virgin Superhub3

I have connected my Nighthawk R7000 to the Virgin Superhub in Modem Mode, but instead of getting the 350mbs I should have I am only getting 200mbs via the router. What have I done wrong can anyone help please 

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 27, 2021

    What Firmware version is currently loaded?

     

    Have you powered OFF the ISP Modem and NG router for a good full 1 minute then back on with the modem first then router? 

     

    Wired speed testing? 

     

    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Be sure to diable Armor, Access Controls and Traffic Meter on the router prior to testing.

     

    Last resort would be to try a factory reset on the router. 

     

  • Portwey84's avatar
    Portwey84
    Virtuoso
    Oct 28, 2021

    MossKeane  I take it then that Virgin didn't supply you with one of their routers? If they did, have you tried using theirs instead of your own?