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Customer Support and RMA help for Extended Warranty Refund
I returned the Orbi Wifi 6 system and received a partial refund for the router but not for the $49.99 I paid for the extended warranty. I submitted a ticket with customer support more that 7 days ago and have not heard back. What is the phone number for a Live Person to speak with? I am considering a charge back on my VISA. I have a Case # and a Warranty Refund Request #. I just want my $ back. I am hoping that someone from Netgear reads this.
sedator1 wrote:
I am hoping that someone from Netgear reads this.
They might, but this isn't the place for questions about warranties and stuff like that.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
2 Replies
sedator1 wrote:
I am hoping that someone from Netgear reads this.
They might, but this isn't the place for questions about warranties and stuff like that.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
I kindly thank you for the reply. But their support is a dead end, and they still owe me $. Buyer beware. And stay away from the Orbi Wifi 6.